Some of your Questions:
Q. Why can’t I find an item that was advertised?
Our advertised products become very popular and sell out quickly.
If you can’t find what you’re looking for, please contact us and we’ll try our best to help you.
Q. Will you be getting more stock?
Our popular items can sell out quickly as we are all about fast fashion.
Q. How can I find out more information about a product?
If you can’t find the information you need about a product, please don’t hesitate to contact us and we’ll try our best to help you.
Q. How can I track the status of my return?
We will send you an email as soon as your parcel ships from our warehouse.
Q. How do I return an item?
If you want to return your goods in accordance with our Returns Policy for faulty goods, you can simply re-pack the item in its original packaging with labels and tags still attached and notify us.
Q. How much does it cost to return an item?
UAE returns are absolutely free for faulty goods.
Q. How long do I have to return an item?
Orders return an item for an exchange within 7 calendar days of the date you received the products.
Q. What time will my delivery arrive?
Deliveries can be made any time between 8.00am and 9.00pm.
Q. How long will delivery take?
You will receive your order in 2 to 3 days.
Q. Do I have to order online?
Yes, as we are an online retailer you can only order online. It is fast, safe and secure.
Q. How can I pay for my order?
You can pay cash at the time of delivery.
Q. How do I know that you have received my order?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam/junk folder.
Q. Can I make changes to my order?
Unfortunately, once you’ve placed your order, it is not possible to amend any details, alternatively you can send us an email at [email protected] to cancel your order.
Q. Can I cancel my order?
You can only cancel orders that haven’t shipped.
Q. What should I do if I receive an incorrect or faulty item?
We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please see ‘How do I return an item?’ for details on how to return an item to us.
Q. Can I exchange an item?
You can only return an item for an exchange if you’d like a different colour or size of the same item.
Q. Where do you deliver to?
Our UAE delivery service includes Dubai, Sharjah, Ajman, Abu Dhabi, Ras al-Khaimah, Fujairah & Umm al-Quwain.
Q. Do you deliver to PO BOX addresses?
The delivery service we use for the United Arab Emirates will only be able to deliver to physical addresses.
Q. What should I do if I`ve forgotten to use my promotional code?
Unfortunately, we are unable to manually enter discounts after the order has been completed.
Q. How do I use a promotional code?
Once you’ve reached the Checkout stage, enter your promotional code into the ‘Redeem a promotion code’ box, enter the correct code and click ‘Continue’. If the code is valid, your discount will be applied!